Frequently Asked Questions
Everything you need to know about your Gyroor experience.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return authorization and receive a shipping label.
Do Gyroor products come with a warranty?
Yes, all our electric scooters and hoverboards come with a 1-year limited warranty covering manufacturing defects and a 6-month warranty specifically for the battery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Klarna or Affirm.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products UL certified for safety?
Safety is our priority. All Gyroor hoverboards and electric ride-ons are UL 2272 certified, ensuring they meet rigorous global safety standards for electrical systems.